You finished your last session sure the balance was yours to withdraw, and the payout was refused because a playthrough condition had not been met. That condition is the one players misread most, and it decides whether bonus money ever becomes cash. Reading it before you deposit tells you what your money must do before it can leave.
How to Claim the Offer
The offer follows a set path from registration to the first qualifying bet, and each step has a condition attached.
- Open the registration form and enter your details exactly as they appear on your identity documents. A mismatch at this stage is the most common reason a later withdrawal stalls.
- Confirm your account through the message sent to your email address and phone. The offer only attaches to a confirmed account, not a pending one.
- Complete the profile fields the operator asks for before depositing. Missing details block withdrawals later even when the bonus itself was credited.
- Make a deposit that qualifies for the offer, using a method the operator accepts for bonus credit. Some payment routes credit the balance but leave the bonus out.
- Enter any code the offer requires during the deposit step, not after it. A code added later cannot be applied to a deposit already processed.
- Sign in through www.poker-stars.it.com and confirm the bonus appears in your balance before you start playing. A bonus that never appeared cannot be earned by playing on.
- Place your first qualifying bets on games that count toward the offer. Bets on excluded games use your own money without moving the bonus forward.
A single missed step undoes the rest. Players who register cleanly then skip the code find no bonus waiting. Players who enter the code but deposit by an excluded route get the same empty result. Those who deposit correctly but play the wrong games see the bonus sit untouched while their real money falls. Each of these is a claim problem, not a payout problem, and none can be fixed after the deposit. The order matters as much as the action: confirmation before deposit, code during deposit, qualifying games after. Follow that sequence and the offer lands where you expect it. Break it anywhere and the bonus may never arrive, whatever you do afterwards.
Conditions to Check
The conditions below decide how far your money must travel before any of it can be withdrawn.
| Term | What it means for your money | What to check |
|---|---|---|
| Wagering requirement | The total value of bets you must place before bonus winnings become cash | How many times the bonus, or the deposit plus bonus, must be played through |
| Bonus expiry | The window in which the playthrough must be finished | The deadline shown on the bonus itself, not the offer page |
| Maximum bet | The largest stake allowed while a bonus is active | The stake cap and whether breaching it voids the bonus |
| Payment method | Which deposit routes allow the bonus to be credited | Whether your chosen method qualifies before you pay |
| Maximum payout | The ceiling on what can be withdrawn from bonus play | The cap and whether it applies to winnings or the stake |
Wagering is the term players misread most, because it is easy to assume a bonus is cash once it lands. It is not: the bonus is a borrowed balance that turns into cash only after enough bets. The base the multiplier applies to matters just as much as the multiplier itself. Playing through the bonus alone is a shorter road than playing through deposit plus bonus. A player who assumes the shorter base can reach the expiry date short of the target. That is why a refused withdrawal often follows a session the player thought was finished. The number on the offer page is a target, not a promise, until the base is clear.
Example Calculation
The figures below are a worked example, not the terms of this offer; they show only how the arithmetic runs.
Start with a deposit of 25 and a wagering requirement of 25 times the bonus. The multiplier applies to the bonus alone in this example, not to the deposit. The playthrough target is therefore 25 multiplied by 25. That gives a target of 625 in total bets.
Now suppose the same multiplier applies to the deposit plus the bonus. The base becomes the two figures added together, which is 50 here. Multiply 50 by 25 and the target rises to 1,250. The same headline number now asks for twice the play. This is the difference players discover only when a withdrawal is refused.
Not every game moves the target at the same speed. If a game counts in full, a bet of 10 reduces the remaining target by 10. If a game counts at half weight, the same bet reduces it by 5. A player on a half-weight game needs twice the bets for the same progress.
Take a player who wagers 200 on fully counting games. At 200 against the smaller target of 625, roughly a third of the playthrough is done. Against the larger target of 1,250, less than a fifth is done. Both players placed the same bets and hold very different positions.
The stake cap runs alongside all of this. A bet above the cap can void the bonus outright, whatever progress the playthrough shows. Player money and bonus money are not always treated the same way when that happens. Treat the cap as a hard edge rather than a suggestion.
The example is deliberately simple. Real offers may apply different bases to different parts of the bonus. Real offers may also shorten the window as play goes on. The method stays the same: find the base, apply the multiplier, compare the result with your expected play. If the target looks unreachable, the bonus is not worth the deposit.
Free Spins Rules
Free spins are usually tied to named games, and a spin taken elsewhere does not count. Check the title attached to the spins before you use them. Spins often expire faster than the main bonus, so the clock is separate. The deadline is the one shown on the spins themselves.
Winnings from spins usually land as bonus money, not cash. That means the wagering requirement applies to them as it applies to the rest of the bonus. A player who treats spin winnings as withdrawable makes the same mistake twice. The conversion route matters as much as the win itself.
Spins are normally credited in batches rather than all at once. A batch may arrive only after a qualifying deposit or after earlier spins are used. Unused batches can lapse while you wait. Track what has arrived and what is still owed.
The stake used with a spin is usually fixed and cannot be raised. Players used to setting their own stake may find the value lower than expected. That is a rule of the spin, not a fault in your account. Play them as a separate product, not as a scaled version of your usual bet.
Some spin offers exclude particular titles from their winnings count. A win on an excluded title may be removed even though the spin itself was free. Note which titles are named in the offer before you spin. The exclusion is silent until it costs you a win.
Spins and the deposit bonus can share one expiry window, or each can carry its own. Two deadlines mean two chances to lose what you have earned. Work out which applies before your first spin. A single diary note covers both if you set it early.
Game Contribution
Each game type counts toward the playthrough at a different weight. Slots often count in full, while table games and live games count at part weight or not at all. The weight decides how much of a bet becomes progress. Two bets of the same size can move the target by very different amounts.
A bet on a fully counting game reduces the remaining target by its full value. The same bet on a half-weight game reduces it by half. A bet on an excluded game reduces nothing and uses your own money. That third case is where players lose ground without noticing.
Live dealer tables are often excluded, even when other table games count in part. The exclusion is a product rule, not a judgement about the game. Players who prefer live play should assume no contribution until they see otherwise. Playing without that check is the fastest way to stall.
Progress is tracked per game, and a change of game does not move earlier bets to the new weight. What is done stays done at the weight it was played. Choose your game mix with that in mind. Switching late rarely repairs a slow start.
Contribution rules can change between offers, so a weight you remember from another bonus may not apply here. Read the contribution list attached to this offer. The list is short and settles the question. Memory of a past offer is a poor guide.
A mix of games can be a sensible plan, provided the fully counting games carry most of the play. Use the partly counting games to vary the session, not to carry the target. A plan built on full-weight bets finishes sooner. The shorter route also leaves room for the expiry window.
Traps to Avoid
Most failed bonus play comes from a small number of repeated mistakes rather than bad luck.
- Assuming the bonus is cash from the moment it is credited. Treat it as borrowed until the playthrough is done, and budget your own money separately.
- Missing the headline multiplier’s base. Find out whether the bonus alone or deposit plus bonus is being played through, since the two bases give very different targets.
- Placing a bet above the maximum stake. Keep every stake under the cap while a bonus is active, because a single breach can void the whole bonus.
- Playing excluded games and counting the stakes as progress. Check the contribution list first so your bets actually reduce the target.
- Depositing by a route that does not qualify. Choose an accepted payment method at the deposit step rather than switching afterwards.
- Guessing the separate deadlines for spins and the deposit bonus. Use the deadline on each bonus as the real one and plan your play around it.
- Leaving withdrawal until the last day of the window. Finish the playthrough with time to spare so a refused withdrawal can still be addressed before the bonus lapses.
Read the base before you play. The difference between a bonus-only base and a combined base changes the target by more than players expect. Keep stakes under the cap on every bet, not most of them. Choose games from the contribution list rather than from habit. Deposit by a route that qualifies for the bonus. Track two deadlines when spins and the deposit bonus run side by side. Finish the playthrough early enough that a problem can still be fixed. None of these steps is difficult; together they close the gaps where most bonus money is lost.